Introduction

Sleep Doctor Pambula regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Sleep Doctor Pambula users and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Sleep Doctor Pambula at 02 6495 8488 or email pambula@sleep-doctor.com.au

 

Collection of Information

In order to use the Sleep Doctor Pambula website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly regarding sales, support and accounts, including Email. Any information collected by Sleep Doctor Pambula is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

 

Use of Collection Information

In order to use the Sleep Doctor Pambula website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly regarding sales, support and accounts, including Email and phone numbers. Any information collected by Sleep Doctor Pambula is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

 

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at pambula@sleep-doctor.com.au

 

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at pambula@sleep-doctor.com.au

 

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

 

Communications

Sleep Doctor Pambula uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at pambula@sleep-doctor.com.au You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether to share your information with that party.

 

Third Parties

Sleep Doctor Pambula may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Sleep Doctor Pambula does not share any information with third parties for any unknown or unrelated uses.

 

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

 

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

 

Security Policy

Sleep Doctor Pambula uses the Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Sleep Doctor Pambula or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within Stripe bank-grade data centre, further protecting your credit card data.
• Stripe is an authorised third-party processor for all the major Australian banks.
• Stripe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Sleep Doctor Pambula

For more information about Stripe and online credit card payments, please visit stripe.com/au

 

Delivery Policy

Physical goods – After ordering online, you will receive an email confirmation from Stripe containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to deliver/have your goods ready for pick up within 5-10 working days; however, due to the current climate, if goods are unavailable processing and delivery time may take a little longer. We may deliver the products in instalments if they are not all available at the same time for delivery. If you wish to query a delivery, please contact us at pambula@sleep-doctor.com.au

 

Refund & Returns Policy

Invoices must be kept, and invoice number must be quoted if a warranty claim is required. If a claim is lodged all transport costs, service calls are at the customer’s expense. Repairs or replacements as applicable is as per manufacturer’s warranty conditions. In the case of a cancellation or refund a deposit fee of 30% or higher of the total cost of the product will be held by Sleep Doctor Pambula. Please email us at pambula@sleep-doctor.com.au if you are not satisfied with your purchase so that we can resolve any problems.

If you have any enquiries regarding this document and the services offered by Sleep Doctor Pambula, please visit our website at www.sleepdoctorfyshwick.com.au/pambula-new/.